Flashy Jewellery offers complimentary shipping for item(s) that you'd like to return. Simply visit Contact us to create a ticket. We will arrange a collection to you once your ticket is accepted.
Refunds will be issued to the original form of tender and processed within 10 working days of return once the request approved. Kindly note that by accessment. Flashy Jewellery. does not accept exchanges or refunds on engraved and customised pieces.

Merchandise purchased online, with the exception of online only items, will be available for refund or exchange (excluding any shipping charges) providing it is returned in the same saleable condition as when purchased, within 15 days of the date of purchase and if accompanied by the original sales receipt.
If you have any questions please contact our Client Care Centre on +971561268540 or email hello@flashyjewllery.com
Available time

Normal working days:
Monday – Saturday: 10 AM – 7 PM

Once your return shipment reaches us, you will receive a confirmation email or WhatsApp message acknowledging that your item has been received. Our quality control team will then inspect the returned product. After successful verification, we will notify you and proceed with the refund or exchange as per our return policy.

If you do not receive a confirmation within the expected timeframe, please contact our customer support team with your order number and return tracking details.

Delivery is complimentary for orders over 2,000 AED within UAE. We will charge 100 AED for orders below 2.000 AED. Please allow 2 working day to deliver your order. For International delivery times and rates please visit our shipping policy.

To check the status of an order, please contact our Client Care Centre on +971 561268540. Our Client Care Advisors are available from

Normal working days:
Monday – Saturday: 10 AM – 7 PM

To keep your diamond jewellery looking brilliant and lasting for years, we recommend the following care tips:

Regular Cleaning: Clean your diamond jewellery gently using warm water, mild soap, and a soft brush. Rinse thoroughly and pat dry with a soft, lint-free cloth.

Avoid Harsh Chemicals: Remove your jewellery before using household cleaners, perfumes, hairspray, or lotions, as chemicals can dull the shine and damage the metal.

Safe Storage: Store each piece separately in a soft pouch or jewellery box to prevent scratches and tangling.

Wear with Care: Put on diamond jewellery after dressing and remove it before sleeping, exercising, or doing heavy work to avoid impact or loosening of stones.

Professional Checkups: Have your jewellery professionally cleaned and inspected periodically to ensure the diamonds and settings remain secure.